FAQ
Questions about the product
How do I use the hair oil?
Gently massage a few drops into your scalp and leave on for at least 30 minutes, ideally overnight. Then rinse thoroughly. For optimal results, use 2-3 times a week.
Where is the hair oil produced?
Our RenewalCosmetics hair oil is carefully manufactured in Germany under strict quality standards.
Which hair type is the hair oil suitable for?
Our RenewalCosmetics hair oil is suitable for all hair types.
Does the hair oil contain perfumes?
No, our RenewalCosmetics hair oil does not contain perfumes.
How long does the hair oil last?
Once opened, our RenewalCosmetics hair oil has a shelf life of 3 months.
On what basis was the hair oil developed?
Our RenewalCosmetics hair oil is based on natural Moroccan nut oil.
Questions about shipping
How long does shipping take within Germany?
Your order will be processed within 24 to 48 hours . After shipment, the estimated delivery time is:
- Germany : 5 to 8 working days
How long does shipping take outside of Germany?
Your order will be processed within 24 to 48 hours . After shipment, the estimated delivery time is:
- International : 8 to 10 working days
Which shipping service provider delivers?
We ship all orders reliably and quickly with our shipping partner DHL.
How much are the shipping costs?
Shipping is free for you, there are no additional shipping costs.
Do you ship internationally?
Yes, we also ship internationally
How can I track my order?
Once your order has been shipped, you'll receive a tracking number. You can easily enter this number in the tracking section on our website to view the current location of your package at any time.
Questions about returns
Can I return the order?
Yes, returns are possible within 14 days provided the product is unopened and unused.
How do I return the order?
Simply send us an email to Info@Renewalcosmetics.de and we will send you all the necessary information for the return.
How can I get in touch?
By email Info@Renewalcosmetics.de